Right of withdrawal

Cancellation policy for consumers

Cancellation form / return slip

 

B2C sector

As a consumer, you have the right to withdraw from this contract within fourteen days without giving any reason.

B2B area

If the client is a registered merchant, a company, a legal entity under public law or a special fund under public law, withdrawal and/or revocation are excluded.

The cancellation period shall be 14 days from the day on which you or a third party other than the carrier designated by you receives the
have or has taken possession of goods.

To exercise your right of withdrawal, you must inform us (SEVA-tec GmbH, Lether Gewerbestraße 10, 26197 Großenkneten, info@seva-tec.de, telephone: +49 4435 93090) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.

 

Consequences of revocation

If you cancel this contract, we will reimburse you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within 14 days from the day on which we received notification of your cancellation of this contract.

For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than 14 days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.